On the Design of Service Interaction with Conversational Agents: Understanding Users’ Affective, Cognitive, and Behavioral Responses to Imperfections (Göttinger Wirtschaftsinformatik)

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On the Design of Service Interaction with Conversational Agents: Understanding Users’ Affective, Cognitive, and Behavioral Responses to Imperfections (Göttinger Wirtschaftsinformatik)
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Johannes Riquel

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